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al-Mart founder Sam Walton believed in having an alluring and unbeatable "opening price point" item in each category -- whether TV sets or bathing suits. The low price functioned to catch the consumer's eye and create the perception of value across the higher price points further up the aisle.
"The opening price point is clearly a foundation of who we are and how we interact with our customers," Ray Bracy, Wal-Mart's vice president of international corporate affairs told FRONTLINE.
The focus on low cost also had the effect of forcing Wal-Mart to look inward and find innovative ways to take costs out of the supply chain.
With its roots in Northwest Arkansas and the American Sunbelt, Wal-Mart would seem an unlikely leader in information technology. But it turns out Wal-Mart was often way ahead of the curve.
In the 1960s and '70s, Wal-Mart took its first big bet by building its own infrastructure and distribution network. Before Wal-Mart decided to take charge of its own distribution, retailers traditionally depended on wholesalers, who procured, warehoused and distributed manufactured products. But Walton found that none of the wholesale distributors at the time were interested in giving adequate service to a geographically remote discount retailer. Wholesalers would be shut out of Wal-Mart's business model.
Next, to take on powerful brand-name suppliers, Walton would make a massive bet in information technology. By the early '80s, Wal-Mart was one of the earliest to take advantage of the bar code to increase efficiency at the checkout counter. The aim now was to find a way for technology to help Wal-Mart come up with the right mix of goods for its individual stores, thereby increasing efficiency and lowering the company's inventory costs. The idea was to transmit point-of-sale information in real time to manufacturers. The information then could be used to examine consumer taste trends, gauge demand and eliminate the need for warehousing -- manufacturers would deliver "just in time."
And so, the cornerstone of Wal-Mart's increased efficiency was its trend-forecasting software, which tracked consumer behavior. In 1985, Walton and his chief lieutenant, David Glass, began developing a program called Retail Link. The software, and the hardware that went along with it, took years to perfect, eventually costing $4 billion. This revolutionary system delivered sophisticated information on consumer behavior, drawn from the data imbedded in the barcodes that passed through checkout counters.
Wal-Mart shared this revolutionary software with suppliers at no cost, in order to help them meet the retailer's needs more efficiently. In the early years, many Wal-Mart suppliers were American firms with factories in the U.S., and so sharing the Retail Link system dovetailed with Sam Walton's "Buy American" campaign, which focused on using domestic manufacturers. But Walton also insisted on ruthless efficiency. As he wrote in a letter to his suppliers in 1985, he was committed to buying U.S. goods whenever possible, but they would have to upgrade their operations and improve productivity to "fill our requirements."
At the heart Wal-Mart's offer to share its software program was a Faustian bargain for suppliers: Use our Retail Link program, play by our new rules and we will be your gateway to sales beyond your wildest dreams. Or refuse, and be shut out of America's dominant retail chain. In fact, by sharing Retail Link, Wal-Mart gained command over its suppliers and effectively penetrated their executive decision-making. It drew them into what Sam Walton liked to call a partnership: Wal-Mart was plugged into the supplier and the supplier was plugged into Wal-Mart.
But Wal-Mart had the upper hand: By gaining access to its supplier's books, the company was in a position to virtually dictate the terms of its contracts on price, volume, delivery schedule, packaging, and quality. And it allowed the giant retailer to set the profit margin each supplier would get. It turned the supplier-retailer relationship upside-down.
If vendors wanted their products on Wal-Mart's shelves, they had to implement Wal-Mart's "customized business plans." Each year, the big retailer handed its suppliers detailed "strategic business planning packets." Wal-Mart would grade them on weekly, quarterly and annual report cards. And when it came to discussions of price, there was no real negotiation, even for household brands.
"It was a cultural change between retailers and manufacturers," said Bobby Martin Jr., the Wal-Mart executive who developed and managed the Retail Link software system. "Part of process people went through was fear that Wal-Mart would know their business better and run their business. Some of them were not even as computer literate or capable as Wal-Mart… But the impetus behind it is the low cost commitment. This is divine discontent with cost."
Thus, Wal-Mart used its buying power and its information about consumer buying habits to force vendors into squeezing their costs and keeping their profit margins low. Over time, some suppliers -- especially middle-sized and smaller firms -- were bankrupted; and major firms moved production overseas, and increasingly to China.
|
Drug Name |
Total Prescriptions |
|
|
92,719,975 |
|
|
|
69,766,431 |
|
|
|
46,206,563 |
|
|
|
44,162,229 |
|
|
|
44,056,176 |
|
|
|
41,393,538 |
|
|
|
41,345,733 |
|
|
|
37,171,754 |
|
|
|
36,508,251 |
|
|
|
34,729,004 |
|
|
|
32,794,562 |
|
|
|
32,404,743 |
|
|
|
31,219,862 |
|
|
|
29,877,707 |
|
|
|
27,234,005 |
|
|
|
25,472,580 |
|
|
|
25,188,051 |
|
|
|
24,616,014 |
|
|
|
24,494,669 |
|
|
|
23,665,172 |
|
|
|
23,641,811 |
|
|
|
23,628,587 |
|
|
|
22,597,383 |
|
|
|
22,506,888 |
|
|
|
22,382,823 |
|
|
|
22,020,478 |
|
|
|
21,916,220 |
|
|
|
21,752,487 |
|
|
|
20,972,548 |
|
|
|
20,840,044 |
|
|
|
20,324,619 |
|
|
|
19,760,520 |
|
|
|
18,873,635 |
|
|
|
18,772,070 |
|
|
|
18,721,885 |
|
|
|
18,574,507 |
|
|
|
18,523,548 |
|
|
|
18,359,740 |
|
|
|
17,931,369 |
|
|
|
17,400,826 |
|
|
|
16,581,657 |
|
|
|
16,079,867 |
|
|
|
15,968,529 |
|
|
|
15,476,692 |
|
|
|
15,136,691 |
|
|
|
15,086,803 |
|
|
|
14,884,810 |
|
|
|
14,450,339 |
|
|
|
13,918,496 |
|
|
|
13,810,927 |
|
|
|
13,732,556 |
|
|
|
13,731,071 |
|
|
|
13,662,403 |
|
|
|
13,539,272 |
|
|
|
13,246,157 |
|
|
|
13,226,546 |
|
|
|
13,149,598 |
|
|
|
13,133,513 |
|
|
|
13,037,546 |
|
|
|
12,926,850 |
|
|
|
12,394,756 |
|
|
|
12,227,513 |
|
|
|
12,118,687 |
|
|
|
12,093,060 |
|
|
|
11,852,004 |
|
|
|
11,143,691 |
|
|
|
10,737,750 |
|
|
|
10,498,863 |
|
|
|
10,406,078 |
|
|
|
10,380,213 |
|
|
|
10,358,042 |
|
|
|
10,236,306 |
|
|
|
9,947,523 |
|
|
|
9,875,273 |
|
|
|
9,725,896 |
|
|
|
9,723,277 |
|
|
|
9,621,678 |
|
|
|
9,537,507 |
|
|
|
9,507,161 |
|
|
|
9,501,756 |
|
|
|
9,451,698 |
|
|
|
9,366,605 |
|
|
|
9,260,409 |
|
|
|
9,227,291 |
|
|
|
9,194,550 |
|
|
|
9,044,304 |
|
|
|
8,969,666 |
|
|
|
8,904,667 |
|
|
|
8,695,743 |
|
|
|
8,640,505 |
|
|
|
8,531,810 |
|
|
|
8,526,225 |
|
|
|
8,502,798 |
|
|
|
8,501,749 |
|
|
|
8,458,338 |
|
|
|
8,449,378 |
|
|
|
8,328,815 |
|
|
|
8,225,902 |
|
|
|
8,058,816 |
|
|
|
7,952,278 |
|
|
|
7,707,865 |
|
|
|
7,707,093 |
|
|
|
7,618,920 |
|
|
|
7,605,041 |
|
|
|
7,577,701 |
|
|
|
7,373,795 |
|
|
|
7,340,635 |
|
|
|
7,271,450 |
|
|
|
7,246,808 |
|
|
|
7,225,219 |
|
|
|
7,134,429 |
|
|
|
7,107,234 |
|
|
|
7,085,682 |
|
|
|
7,075,287 |
|
|
|
7,009,424 |
|
|
|
6,961,217 |
|
|
|
6,888,620 |
|
|
|
6,887,980 |
|
|
|
6,800,424 |
|
|
|
6,782,224 |
|
|
|
6,498,677 |
|
|
|
6,485,905 |
|
|
|
6,386,235 |
|
|
|
6,378,669 |
|
|
|
6,356,120 |
|
|
|
6,280,399 |
|
|
|
6,267,316 |
|
|
|
6,247,225 |
|
|
|
6,161,194 |
|
|
|
6,028,942 |
|
|
|
6,024,790 |
|
|
|
5,976,840 |
|
|
|
5,905,598 |
|
|
|
5,825,865 |
|
|
|
5,799,851 |
|
|
|
5,764,066 |
|
|
|
5,762,842 |
|
|
|
5,749,616 |
|
|
|
5,740,205 |
|
|
|
5,640,331 |
|
|
|
5,621,298 |
|
|
|
5,607,134 |
|
|
|
5,605,531 |
|
|
|
5,579,469 |
|
|
|
5,563,827 |
|
|
|
5,558,854 |
|
|
|
5,536,403 |
|
|
|
5,415,244 |
|
|
|
5,264,880 |
|
|
|
5,111,085 |
|
|
|
5,047,342 |
|
|
|
5,001,556 |
|
|
|
4,936,081 |
|
|
|
4,840,584 |
|
|
|
4,834,783 |
|
|
|
4,768,055 |
|
|
|
4,750,255 |
|
|
|
4,745,853 |
|
|
|
4,695,186 |
|
|
|
4,680,879 |
|
|
|
4,633,208 |
|
|
|
4,628,997 |
|
|
|
4,628,888 |
|
|
|
4,578,163 |
|
|
|
4,557,355 |
|
|
|
4,517,080 |
|
|
|
4,504,355 |
|
|
|
4,504,208 |
|
|
|
4,488,014 |
|
|
|
4,441,925 |
|
|
|
4,441,328 |
|
|
|
4,409,435 |
|
|
|
4,333,297 |
|
|
|
4,287,821 |
|
|
|
4,261,396 |
|
|
|
4,246,644 |
|
|
|
4,217,773 |
|
|
|
FERROUS SULFATE |
4,197,333 |
|
|
4,150,286 |
|
|
|
4,113,691 |
|
|
|
4,072,977 |
|
|
|
4,048,108 |
|
|
|
4,018,917 |
|
|
|
4,012,259 |
|
|
|
4,003,152 |
|
|
|
3,958,967 |
|
|
|
3,918,409 |
|
|
|
3,886,738 |
|
|
|
3,867,439 |
|
|
|
3,821,600 |
|
|
|
TRI-SPRINTEC |
3,783,480 |
|
|
3,753,232 |
|
|
|
3,734,346 |
|
|
|
3,696,998 |
|
|
|
3,624,606 |
|
|
|
3,582,773 |
|
|
|
3,567,624 |
|
|
|
3,565,964 |
|
|
|
3,542,264 |
|
|
|
3,541,303 |
|
|
|
3,528,831 |
|
|
|
3,506,542 |
|
|
|
3,502,395 |
|
|
|
3,502,238 |
|
|
|
3,475,131 |
|
|
|
3,436,269 |
|
|
|
3,389,941 |
|
|
|
3,369,346 |
|
|
|
3,363,441 |
|
|
|
3,323,412 |
|
|
|
3,323,270 |
|
|
|
3,322,552 |
|
|
|
3,309,214 |
|
|
|
3,277,936 |
|
|
|
3,269,764 |
|
|
|
3,255,171 |
|
|
|
3,243,651 |
|
|
|
3,221,531 |
|
|
|
3,205,107 |
|
|
|
3,203,867 |
|
|
|
3,176,554 |
|
|
|
3,167,971 |
|
|
|
3,165,951 |
|
|
|
3,148,872 |
|
|
|
3,120,197 |
|
|
|
3,098,930 |
|
|
|
3,043,037 |
|
|
|
3,037,087 |
|
|
|
3,027,210 |
|
|
|
3,001,414 |
|
|
|
KARIVA |
2,996,125 |
|
|
2,995,530 |
|
|
|
2,965,864 |
|
|
|
2,933,454 |
|
|
|
2,929,426 |
|
|
|
2,926,277 |
|
|
|
2,924,776 |
|
|
|
2,909,494 |
|
|
|
2,882,571 |
|
|
|
2,882,157 |
|
|
|
2,858,706 |
|
|
|
2,843,802 |
|
|
|
2,841,815 |
|
|
|
2,840,867 |
|
|
|
2,837,753 |
|
|
|
2,827,799 |
|
|
|
2,796,038 |
|
|
|
2,792,488 |
|
|
|
2,782,410 |
|
|
|
2,768,716 |
|
|
|
2,735,901 |
|
|
|
2,729,492 |
|
|
|
2,718,685 |
|
|
|
2,717,961 |
|
|
|
2,710,512 |
|
|
|
2,686,958 |
|
|
|
DOCUSATE SODIUM |
2,683,310 |
|
|
2,680,493 |
|
|
|
2,657,941 |
|
|
|
2,641,473 |
|
|
|
2,629,533 |
|
|
|
2,601,183 |
|
|
|
2,586,243 |
|
|
|
2,565,723 |
|
|
|
2,564,934 |
|
|
|
2,561,620 |
|
|
|
2,550,175 |
|
|
|
2,537,642 |
|
|
|
2,535,496 |
|
|
|
2,530,338 |
|
|
|
2,486,520 |
|
|
|
2,486,130 |
|
|
|
2,478,755 |
|
|
|
2,475,333 |
|
|
|
2,455,487 |
|
|
|
2,426,642 |
|
|
|
2,416,823 |
|
|
|
2,386,126 |
|
|
|
2,378,842 |
|
|
|
2,362,735 |
|
|
|
2,353,950 |
|
|
|
2,348,605 |
|
|
|
2,346,369 |
|
|
|
2,326,235 |
|
|
|
2,325,696 |
|
|
|
2,296,066 |
|
|
|
2,287,767 |
|
|
|
2,239,430 |
|
|
|
2,236,620 |
|
|
|
2,216,113 |
|
|
|
2,213,756 |
|
|
|
2,208,601 |
|
|
|
2,194,915 |
|
|
|
2,191,101 |
|
|
|
2,184,530 |
|
|
|
ASTELIN |
2,165,723 |
|
The iPod MP3 player and other shiny toys are tempting even to non-tech types, but beware of the new gizmos' hipness barrier.
Date published: 12/29/2004
Two identical iPods emerged from their gift-wrapped cubes on Christmas morning.
My sister and I had been very, very good all year, and the surprise iPods were our rewards.
Neither of us considers herself high-tech, but we're both solidly upper-middle-tech--not early adopters, but capable consumers of computers, DVD players, handheld organizers, cell phones and other gadgetry that didn't exist until we were well into adulthood.
One thing we noticed right away: The modern-art packaging and the look of the iPod itself implied that this was a product for those under 30 and hip, not those over 40 and spreading of hip.
Still, we thought, even if the target iPod consumer is more likely to download Green Day's "Boulevard of Broken Dreams" than load up my sister's beloved old-time banjo music, we'd work it out.
The day after Christmas, she sat down at her computer to start learning the mysteries of the MP3 player world.
Cold water in the face moment No. 1: The iPod flat rejected her perfectly good but old computer, running Windows 98. This new 'iPod wouldn't work with anything earlier than Windows 2000.
Cold water in the face moment No. 2: Her 11-year-old daughter had the only compatible computer in the house, a gift from a family friend who'd updated it with Windows XP. The kid quickly worked out a trade of computer time for occasional iPod listening privileges.
Cold water in the face moment No. 3: Once all the software was loaded, my sister had to register the iPod's serial number. This number is printed in teeny-tiny white type on a mirrored metal surface. It wasn't clear up close. It wasn't clear at arm's length. In fact, it wasn't clear until the 11-year-old with new-generation vision came into the room and read the digits and letters out loud to the aged parent.
That done, the parent soon had her iPod up and running, loaded with the music of the West Virginia mountains.
This she recounted to me on the morning after the morning after Christmas, coincidentally the very morning I'd set aside to get my iPod up and running.
Charge it up first, she advised me. And oh, by the way, it doesn't work with Windows 98. No problem, I thought; my computer, bought in 2001, runs Windows ME. Surely, getting the iPod to work with it is only a matter of downloading an update or two.
Cold water in the face moment No. 4: It wasn't. Hours later, after Web-site visits and a few 45-minute tech support calls to Microsoft, Apple and my computer's manufacturer, I was forced to accept the truth. You can't get there from here.
Windows ME works well for me, and I don't want to change until I'm forced to buy my next computer. So back will go my iPod in favor of a less exclusionary hard-drive MP3 player, a comparable Rio Carbon that thoughtfully does run with Windows ME (even Windows 98, for that matter).
I have it on very good authority that I will like this. It's recommended by a friend's tech-savvy 13-year-old son, who researched all possible options before laying out his own money for one.
Anyone who's ever broken a dish in Granny's china or watched one of their
favorite products disappear from store shelves knows the special frustration
of trying to replace them. It's as if the shopping universe has slammed its
doors in your face.
You're ready
and willing to pay for what you want, but no one can sell you what you need.
Well, almost
no one. While some things are irreplaceable, there are a number of steps you
can take before giving up the good fight. Whether it's the signature scent
you've been wearing for 10 years or the running shoes that provide just the
right bounce, the Internet has made it easier to find items that have gone
missing. Here's how to get started.
Check the source
In your panic,
you may forget the obvious, like starting with the product's original
manufacturer. It can help in a couple of ways: First, the maker can clear up
the question of whether the product is truly being discontinued or if it's a
local supply issue. And second, even if your old favorite is being phased
out, the manufacturers can often help you find inventory that's still
available, if temporarily, either in their own warehouses or in stores
across the country. Do a general Web search or use the
MSN Yellow Pages to contact the
manufacturer.
|
Don't let retirement |
Product
discontinuations are so common in the makeup industry, for example, that
many companies maintain Web pages listing products that are on the chopping
block. You can try Lancome's "Beauty Bye-Bye" page
here, Estee Lauder's "Farewell
Favorites"
here, and Bobbi Brown's "Bobbi's
Closet"
here. Clinique has a "Gone but not
Forgotten" telephone number, at (646) 602-7725, though the company says it
doesn't maintain inventory of discontinued products in its warehouse.
For items that
you've simply lost or broken among a set that's still being produced, many
manufacturers can sell the item individually. For instance, toy-and-game
maker Hasbro maintains a
Web page where you can order
replacement pieces for many of its games and toys. For the classic Monopoly,
a set of 12 hotels and 32 houses will cost $4; a replacement board is $5.
They also have a selection of Monopoly cards that generally cost $1 for a
partial set, including shipping and handling -- easily beating the cost of
an entire new game. (If you're buying more than one piece, though, keep in
mind you can find cheap games at Wal-Mart and other general discount
retailers; Monopoly sells online for about $10 plus shipping.)
Try the specialty replacement sites
If your
inquiry to the original manufacturer comes up empty, you may be able to find
what you're looking for from a specialty replacement site. Some general
sites, such as
DiscontinuedItem.com, try to connect
you with retailers who have what you're looking for.
Other sites
specialize in certain product categories. Here are a few to get you started:
Don't forget eBay
A general
search on
eBay with just the word "discontinued"
turns up more than 2,000 items. With eBay you're not just relying on formal
supply chains -- you're plowing the depths of your neighbor's basement, so
new products can come online at any time. Also, the seller may not include
the word "discontinued" in his listing, so simple product-name searches will
be your best bet.
As a last resort, have it made
This is
usually the most costly way to go, and it fits a fairly narrow array of
items. But if it's makeup or a replacement part for your bike, you could be
in luck.
|
For most kinds of
purchases, you can get valuable advice and comparisons on the
Internet. Ask a librarian or friends which Internet sites they
think are helpful, or you can use a search engine like Google or
Yahoo. Be aware that information you find is often biased. At
many websites, the only products or sellers listed are ones that
pay to advertise. Before buying anything on the Internet, check
several websites and make sure you deal with reputable dealers.
Airline Fares Compare low-cost carriers with major carriers that fly to your destination. Remember, the best fares may not be out of the airport closest to you. You may save by including a Saturday evening stay-over or by purchasing the ticket at least 14 days in advance. Ask which days of the week and times of the day have the lowest fare. Even if you are using a travel agent, check airline and Internet travel sites, and look for special deals. If you call, always ask for the lowest fare to your destination. Car Rental Since car rental rates can vary greatly, compare total price (including taxes and surcharge) and take advantage of any special offers and membership discounts. Rental car companies offer various insurance and waiver options. Check with your automobile insurance agent and credit card company in advance to avoid duplicating any coverage you may already have. New Cars You can save thousands of dollars over the lifetime of a car by selecting a model that combines a low purchase price with low depreciation, financing, insurance, gasoline, maintenance, and repair costs. Ask your local librarian for new car guides that contain this information. Having selected a model and options you are interested in, you can save hundreds of dollars by comparison shopping. Get price quotes from several dealers (over the phone or Internet) and let each know you are contacting the others. 8. Remember there is no "cooling off" period on new car sales. Once you have signed a contract, you are obligated to buy the car. Used Cars Before buying any used car: Compare the seller's asking price with the average retail price in a "bluebook” or other guide to car prices which can be found at many libraries, banks, and credit unions. Have a mechanic you trust check the car, especially if the car is sold "as is." Consider purchasing a used car from an individual you know and trust. They are more likely than other sellers to charge a lower price and point out any problems with the car. Auto Leasing Don't decide to lease a car just because the payments are lower than on a traditional auto loan. The leasing payments are lower because you don't actually own the car. Leasing a car is very complicated. When shopping, consider the price of the car (known as the capitalized cost), your trade-in allowance, any down payment, monthly payments, various fees (excess mileage, excess "wear and tear," end-of- lease), and the cost of buying the car at the end of the lease. A valuable source of information about auto leasing can be found in Keys to Vehicle Leasing: A Consumer Guide, which is published by the Federal Reserve Board and Federal Trade Commission. Gasoline You can save hundreds of dollars a year by comparing prices at different stations, pumping gas yourself, and using the lowest-octane called for in your owner's manual. You can save up to $100 a year on gas by keeping your engine tuned and your tires inflated to their proper pressure. Car Repairs Consumers lose billions of dollars each year on unneeded or poorly done car repairs. The most important step that you can take to save money on these repairs is to find a skilled, honest mechanic. Before you need repairs, look for a mechanic who: is certified and well established; has done good work for someone you know; and communicates well about repair options and costs.
Auto Insurance You can save several hundred dollars a year by purchasing auto insurance from a licensed, low-price insurer. Call your state insurance department for a publication showing typical prices charged by different companies. Then call at least four of the lowest-priced, licensed insurers to learn what they would charge you for the same coverage. Talk to your agent or insurer about raising your deductibles on collision and comprehensive coverage to at least $500 or, if you have an old car, dropping this coverage altogether. This can save you hundreds of dollars on insurance premiums. Make certain that your new policy is in effect before dropping your old one. Homeowner/Renter Insurance You can save several hundred dollars a year on homeowner insurance and up to $50 a year on renter insurance by purchasing insurance from a low-price, licensed insurer. Ask your state insurance department for a publication showing typical prices charged by different licensed companies. Then call at least four of the lowest priced insurers to learn what they would charge you. If such a publication is not available, it is even more important to call at least four insurers for price quotes. Make certain you purchase enough coverage to replace the house and its contents. "Replacement" on the house means rebuilding to its current condition. Make certain your new policy is in effect before dropping your old one. Life Insurance If you want insurance protection only, and not a savings and investment product, buy a term life insurance policy. If you want to buy a whole life, universal life, or other cash value policy, plan to hold it for at least 15 years. Canceling these policies after only a few years can more than double your life insurance costs. Check the National Association of Insurance Commissioners website (www.naic.org/cis ) or your local library for information on the financial soundness of insurance companies.
Checking Accounts and Debit Cards You can save more than $100 a year in fees by selecting a free checking account or one with no minimum balance requirement. Request a complete list of fees that are charged on these accounts, including ATM and debit card fees. See if you can get free or lower cost checking through direct deposit or agreeing to ATM only use. Be aware of charges for using an ATM not associated with your financial institution. Savings Products Before opening a savings account, find out whether the account is insured by the federal government (FDIC for banks or NCUA for credit unions). Financial institutions offer a number of products, such as mutual funds and annuities, which are not insured. Once you select a type of savings account, use the telephone, newspaper, and Internet to compare rates and fees offered by different financial institutions-including those outside your city. These rates can vary a lot and, over time, can significantly affect interest earnings. To earn the highest return on savings (annual percentage yield) with little or no risk, consider certificates of deposit (CDs) or U.S. Savings Bonds (Series I or EE). Credit Cards To avoid late payment fees and possible interest rate increases on your credit cards, make sure you send in your payment a week to ten days before the statement due date. Late payments on one card can increase fees and interest rates on other cards. You can avoid interest charges, which may be considerable, by paying off your entire bill each month. If you are unable to pay off a large balance, pay as much as you can. Try to shift the remaining balance to a credit card with a lower annual percentage rate (APR). You can find listings of credit card plans, rates, and terms on the Internet, in personal finance magazines, and in newspapers. Be aware that credit cards with rebates, cash back, travel awards, or other perks may carry higher rates or fees. Auto Loans To save as much as several thousand dollars in finance charges, pay for the car in cash or make a large down payment. Always get the shortest term loan possible as this will lower your interest rate. Make certain to get a rate quote (or pre-approved loan) from your bank or credit union before seeking dealer financing. You can save as much as $1000 in finance charges by shopping for the cheapest loan. Make certain to consider the dollar difference between low-rate financing and a lower sale price. Remember that getting zero or low-rate financing from a dealer may prevent you from getting the rebate. First Mortgage Loans Although your monthly payment may be higher, you can save tens of thousands of dollars in interest charges by shopping for the shortest-term mortgage you can afford. For each $100,000 you borrow at a 7% annual percentage rate (APR), for example, you will pay over $75,000 less in interest on a 15-year fixed rate mortgage than you would on a 30-year fixed rate mortgage. You can save thousands of dollars in interest charges by shopping for the lowest-rate mortgage with the fewest points. On a 15-year $100,000 fixed-rate mortgage, just lowering the APR from 7% to 6.5% can save you more than $5,000 in interest charges over the life of the loan, and paying two points instead of three would save you an additional $1,000. Check the Internet or your local newspaper for mortgage rate surveys, then call several lenders for information about their rates (APRs), points, and fees. If you choose a mortgage broker, make certain to compare their offers with those of direct lenders. Be aware that the interest rate on most adjustable rate mortgages (ARMs) can vary a great deal over the lifetime of the loan. An increase of several percentage points might raise payments by hundreds of dollars a month, so ask the lender what the highest possible monthly payment might be. Mortgage Refinancing Consider refinancing your mortgage if you can get a rate that is lower than your existing mortgage rate and plan to keep the new mortgage for at least several years. Calculate precisely how much your new mortgage (including points, fees and closing costs) will cost and whether, in the long run, it will cost less than your current mortgage. Home Equity Loans Be cautious in taking out home equity loans. The loans reduce or may even eliminate the equity that you have built up in your home. (Equity is the cash you would have if you sold your house and paid off your mortgage loans.) If you are unable to make payments on home equity loans, you could lose your home. Compare home equity loans offered by at least four reputable lending institutions. Consider the interest rate on the loan and the annual percentage rate (APR), which includes other costs, such as origination fees, discount points, mortgage insurance, and other fees. Ask if the rate changes, and if so, how it is calculated and how frequently, as this will affect the amount of your monthly payments.
Home Purchase You can often negotiate a lower sale price by employing a buyer broker who works for you, not the seller. If the buyer broker or the broker's firm also lists properties, there may be a conflict of interest, so ask them to tell you if they are showing you a property that they have listed. Do not purchase any house until it has been examined by a home inspector that you selected. Renting a Place to Live Do not limit your rental housing search to classified ads or referrals from friends and acquaintances. Select buildings where you would like to live and contact their building manager or owner to see if anything is available. Remember that signing a lease probably obligates you to make all monthly payments for the term of the agreement. Home Improvement Home repairs often cost thousands of dollars and are the subject of frequent complaints. Select from among several well established, licensed contractors who have submitted written, fixed-price bids for the work. Do not sign any contract that requires full payment before satisfactory completion of the work. Major Appliances Consult Consumer Reports, available in most public libraries, for information about specific appliance brands and models and how to evaluate them, including energy use. There are often great price and quality differences. Look for the yellow Energy Guide label on products, and especially for products that have earned the government’s ENERGY STAR, which can save up to 50% in energy use. Once you've selected a specific brand and model, check the Internet or yellow pages to learn what stores carry the brand. Call at least four of these stores to compare prices and ask if that's the lowest price they can offer you. This comparison shopping can save you as much as $100 or more.
Electricity To save as much as hundreds of dollars a year on electricity, make certain that any new appliances you purchase, especially air conditioners and furnaces, are energy-efficient. Information on the energy efficiency of major appliances is found on Energy Guide Labels required by federal law. Enrolling in load management programs and off-hour rate programs offered by your electric utility may save you up to $100 a year in electricity costs. Call your electric utility for information about these cost-saving programs. Heating and Cooling A
home energy audit can identify ways to save up to hundreds of
dollars a year on home heating (and air conditioning). Ask your
electric or gas utility if they audit homes for free or for a
reasonable charge. If they do not, ask them to refer you to a
qualified professional. Telephone Service Once a year, review your phone bills for the previous three months to see what local, local toll, long distance, and international calls you normally make. Call several phone companies which provide service in your area (including wireless and cable), to find the cheapest calling plan that meets your needs. Consider a bundled package that offers local, local toll and long distance, and possibly other services, if you heavily use all the services in the bundle. Check your phone bill to see if you have optional calling features or additional services, such as inside wire maintenance, that you don't need. Each option you drop could save you $40 or more each year. If you make very few toll or long distance calls, avoid calling plans with monthly fees or minimums. Or consider disconnecting the service altogether and use dial around services such as 10-10 numbers or prepaid phone cards for your calls. When shopping for dial around service, look for fees, call minimum, and per minute rates. Treat prepaid cards as cash and find out if there is an expiration date. If you use a cell phone, make sure your calling plan matches the pattern of calls you typically make. Understand peak calling periods, area coverage, roaming, and termination charges. Contracts offered by most carriers will provide you with a trial period of 14 days or more. Use that time to make sure the service provides coverage in all the places you will be using the phone (home, work etc.). Prepaid wireless plans tend to have higher per minute rates and fees but may be a better option if you use the phone only occasionally. Before making calls when away from home, compare per minute rates and surcharges for cell phones, prepaid phone cards, and calling card plans to find how to save the most money. Dial your long distance calls directly. Using an operator to place the call can cost you up to $10 extra. To save money on information calls, look the number up on the Internet, or in the directory.
Food Purchased at Markets You can save hundreds of dollars a year by shopping at lower-priced food stores. Convenience stores often charge the highest price. You will spend less on food if you shop with a list, take advantage of sales, and purchase basic ingredients, rather than pre-packaged components or ready-made items. You can save hundreds of dollars a year by comparing price-per-ounce or other unit prices on shelf labels. Stock up on those items with low per-unit costs. Prescription Drugs Since brand name drugs are usually much more expensive than their generic equivalents, ask your physician and pharmacist if a less expensive generic or an over the counter alternative is available. Since pharmacies may charge widely different prices for the same medicine, call several. When taking a drug for a long time, also consider calling mail-order pharmacies, which often charge lower prices. Funeral Arrangements Plan ahead, making your wishes known about your funeral, memorial, or burial arrangements in writing to save your family or estate unnecessary expense. For information about the least costly options, which may save you several thousand dollars, contact a local Funeral Consumer Alliance or memorial society, which are usually listed in the Yellow Pages under funeral services.
Before selecting a funeral home, call several and ask for prices of
specific goods and services, or visit them to obtain an itemized
price list. You are entitled to this information by law. The
Consumer Literacy Consortium is a working group of representatives
from federal and state government agencies, consumer groups,
business organizations, and educational institutions that seek to
develop and publicize money-saving consumer tips. Membership in the
Consumer Literacy Consortium does not imply endorsement of all its
messages or the products and services of other members.
Federal Citizen Information Center For an online version of this brochure with links to product-related sites with additional information, go to www.66ways.org |
al-Mart founder Sam Walton believed in having an alluring and unbeatable "opening price point" item in each category -- whether TV sets or bathing suits. The low price functioned to catch the consumer's eye and create the perception of value across the higher price points further up the aisle.
"The opening price point is clearly a foundation of who we are and how we interact with our customers," Ray Bracy, Wal-Mart's vice president of international corporate affairs told FRONTLINE.
The focus on low cost also had the effect of forcing Wal-Mart to look inward and find innovative ways to take costs out of the supply chain.
With its roots in Northwest Arkansas and the American Sunbelt, Wal-Mart would seem an unlikely leader in information technology. But it turns out Wal-Mart was often way ahead of the curve.
In the 1960s and '70s, Wal-Mart took its first big bet by building its own infrastructure and distribution network. Before Wal-Mart decided to take charge of its own distribution, retailers traditionally depended on wholesalers, who procured, warehoused and distributed manufactured products. But Walton found that none of the wholesale distributors at the time were interested in giving adequate service to a geographically remote discount retailer. Wholesalers would be shut out of Wal-Mart's business model.
Next, to take on powerful brand-name suppliers, Walton would make a massive bet in information technology. By the early '80s, Wal-Mart was one of the earliest to take advantage of the bar code to increase efficiency at the checkout counter. The aim now was to find a way for technology to help Wal-Mart come up with the right mix of goods for its individual stores, thereby increasing efficiency and lowering the company's inventory costs. The idea was to transmit point-of-sale information in real time to manufacturers. The information then could be used to examine consumer taste trends, gauge demand and eliminate the need for warehousing -- manufacturers would deliver "just in time."
And so, the cornerstone of Wal-Mart's increased efficiency was its trend-forecasting software, which tracked consumer behavior. In 1985, Walton and his chief lieutenant, David Glass, began developing a program called Retail Link. The software, and the hardware that went along with it, took years to perfect, eventually costing $4 billion. This revolutionary system delivered sophisticated information on consumer behavior, drawn from the data imbedded in the barcodes that passed through checkout counters.
Wal-Mart shared this revolutionary software with suppliers at no cost, in order to help them meet the retailer's needs more efficiently. In the early years, many Wal-Mart suppliers were American firms with factories in the U.S., and so sharing the Retail Link system dovetailed with Sam Walton's "Buy American" campaign, which focused on using domestic manufacturers. But Walton also insisted on ruthless efficiency. As he wrote in a letter to his suppliers in 1985, he was committed to buying U.S. goods whenever possible, but they would have to upgrade their operations and improve productivity to "fill our requirements."
At the heart Wal-Mart's offer to share its software program was a Faustian bargain for suppliers: Use our Retail Link program, play by our new rules and we will be your gateway to sales beyond your wildest dreams. Or refuse, and be shut out of America's dominant retail chain. In fact, by sharing Retail Link, Wal-Mart gained command over its suppliers and effectively penetrated their executive decision-making. It drew them into what Sam Walton liked to call a partnership: Wal-Mart was plugged into the supplier and the supplier was plugged into Wal-Mart.
But Wal-Mart had the upper hand: By gaining access to its supplier's books, the company was in a position to virtually dictate the terms of its contracts on price, volume, delivery schedule, packaging, and quality. And it allowed the giant retailer to set the profit margin each supplier would get. It turned the supplier-retailer relationship upside-down.
If vendors wanted their products on Wal-Mart's shelves, they had to implement Wal-Mart's "customized business plans." Each year, the big retailer handed its suppliers detailed "strategic business planning packets." Wal-Mart would grade them on weekly, quarterly and annual report cards. And when it came to discussions of price, there was no real negotiation, even for household brands.
"It was a cultural change between retailers and manufacturers," said Bobby Martin Jr., the Wal-Mart executive who developed and managed the Retail Link software system. "Part of process people went through was fear that Wal-Mart would know their business better and run their business. Some of them were not even as computer literate or capable as Wal-Mart… But the impetus behind it is the low cost commitment. This is divine discontent with cost."
Thus, Wal-Mart used its buying power and its information about consumer buying habits to force vendors into squeezing their costs and keeping their profit margins low. Over time, some suppliers -- especially middle-sized and smaller firms -- were bankrupted; and major firms moved production overseas, and increasingly to China.
|
Drug Name |
Total Prescriptions |
|
|
92,719,975 |
|
|
|
69,766,431 |
|
|
|
46,206,563 |
|
|
|
44,162,229 |
|
|
|
44,056,176 |
|
|
|
41,393,538 |
|
|
|
41,345,733 |
|
|
|
37,171,754 |
|
|
|
36,508,251 |
|
|
|
34,729,004 |
|
|
|
32,794,562 |
|
|
|
32,404,743 |
|
|
|
31,219,862 |
|
|
|
29,877,707 |
|
|
|
27,234,005 |
|
|
|
25,472,580 |
|
|
|
25,188,051 |
|
|
|
24,616,014 |
|
|
|
24,494,669 |
|
|
|
23,665,172 |
|
|
|
23,641,811 |
|
|
|
23,628,587 |
|
|
|
22,597,383 |
|
|
|
22,506,888 |
|
|
|
22,382,823 |
|
|
|
22,020,478 |
|
|
|
21,916,220 |
|
|
|
21,752,487 |
|
|
|
20,972,548 |
|
|
|
20,840,044 |
|
|
|
20,324,619 |
|
|
|
19,760,520 |
|
|
|
18,873,635 |
|
|
|
18,772,070 |
|
|
|
18,721,885 |
|
|
|
18,574,507 |
|
|
|
18,523,548 |
|
|
|
18,359,740 |
|
|
|
17,931,369 |
|
|
|
17,400,826 |
|
|
|
16,581,657 |
|
|
|
16,079,867 |
|
|
|
15,968,529 |
|
|
|
15,476,692 |
|
|
|
15,136,691 |
|
|
|
15,086,803 |
|
|
|
14,884,810 |
|
|
|
14,450,339 |
|
|
|
13,918,496 |
|
|
|
13,810,927 |
|
|
|
13,732,556 |
|
|
|
13,731,071 |
|
|
|
13,662,403 |
|
|
|
13,539,272 |
|
|
|
13,246,157 |
|
|
|
13,226,546 |
|
|
|
13,149,598 |
|
|
|
13,133,513 |
|
|
|
13,037,546 |
|
|
|
12,926,850 |
|
|
|
12,394,756 |
|
|
|
12,227,513 |
|
|
|
12,118,687 |
|
|
|
12,093,060 |
|
|
|
11,852,004 |
|
|
|
11,143,691 |
|
|
|
10,737,750 |
|
|
|
10,498,863 |
|
|
|
10,406,078 |
|
|
|
10,380,213 |
|
|
|
10,358,042 |
|
|
|
10,236,306 |
|
|
|
9,947,523 |
|
|
|
9,875,273 |
|
|
|
9,725,896 |
|
|
|
9,723,277 |
|
|
|
9,621,678 |
|
|
|
9,537,507 |
|
|
|
9,507,161 |
|
|
|
9,501,756 |
|
|
|
9,451,698 |
|
|
|
9,366,605 |
|
|
|
9,260,409 |
|
|
|
9,227,291 |
|
|
|
9,194,550 |
|
|
|
9,044,304 |
|
|
|
8,969,666 |
|
|
|
8,904,667 |
|
|
|
8,695,743 |
|
|
|
8,640,505 |
|
|
|
8,531,810 |
|
|
|
8,526,225 |
|
|
|
8,502,798 |
|
|
|
8,501,749 |
|
|
|
8,458,338 |
|
|
|
8,449,378 |
|
|
|
8,328,815 |
|
|
|
8,225,902 |
|
|
|
8,058,816 |
|
|
|
7,952,278 |
|
|
|
7,707,865 |
|
|
|
7,707,093 |
|
|
|
7,618,920 |
|
|
|
7,605,041 |
|
|
|
7,577,701 |
|
|
|
7,373,795 |
|
|
|
7,340,635 |
|
|
|
7,271,450 |
|
|
|
7,246,808 |
|
|
|
7,225,219 |
|
|
|
7,134,429 |
|
|
|
7,107,234 |
|
|
|
7,085,682 |
|
|
|
7,075,287 |
|
|
|
7,009,424 |
|
|
|
6,961,217 |
|
|
|
6,888,620 |
|
|
|
6,887,980 |
|
|
|
6,800,424 |
|
|
|
6,782,224 |
|
|
|
6,498,677 |
|
|
|
6,485,905 |
|
|
|
6,386,235 |
|
|
|
6,378,669 |
|
|
|
6,356,120 |
|
|
|
6,280,399 |
|
|
|
6,267,316 |
|
|
|
6,247,225 |
|
|
|
6,161,194 |
|
|
|
6,028,942 |
|
|
|
6,024,790 |
|
|
|
5,976,840 |
|
|
|
5,905,598 |
|
|
|
5,825,865 |
|
|
|
5,799,851 |
|
|
|
5,764,066 |
|
|
|
5,762,842 |
|
|
|
5,749,616 |
|
|
|
5,740,205 |
|
|
|
5,640,331 |
|
|
|
5,621,298 |
|
|
|
5,607,134 |
|
|
|
5,605,531 |
|
|
|
5,579,469 |
|
|
|
5,563,827 |
|
|
|
5,558,854 |
|
|
|
5,536,403 |
|
|
|
5,415,244 |
|
|
|
5,264,880 |
|
|
|
5,111,085 |
|
|
|
5,047,342 |
|
|
|
5,001,556 |
|
|
|
4,936,081 |
|
|
|
4,840,584 |
|
|
|
4,834,783 |
|
|
|
4,768,055 |
|
|
|
4,750,255 |
|
|
|
4,745,853 |
|
|
|
4,695,186 |
|
|
|
4,680,879 |
|
|
|
4,633,208 |
|
|
|
4,628,997 |
|
|
|
4,628,888 |
|
|
|
4,578,163 |
|
|
|
4,557,355 |
|
|
|
4,517,080 |
|
|
|
4,504,355 |
|
|
|
4,504,208 |
|
|
|
4,488,014 |
|
|
|
4,441,925 |
|
|
|
4,441,328 |
|
|
|
4,409,435 |
|
|
|
4,333,297 |
|
|
|
4,287,821 |
|
|
|
4,261,396 |
|
|
|
4,246,644 |
|
|
|
4,217,773 |
|
|
|
FERROUS SULFATE |
4,197,333 |
|
|
4,150,286 |
|
|
|
4,113,691 |
|
|
|
4,072,977 |
|
|
|
4,048,108 |
|
|
|
4,018,917 |
|
|
|
4,012,259 |
|
|
|
4,003,152 |
|
|
|
3,958,967 |
|
|
|
3,918,409 |
|
|
|
3,886,738 |
|
|
|
3,867,439 |
|
|
|
3,821,600 |
|
|
|
TRI-SPRINTEC |
3,783,480 |
|
|
3,753,232 |
|
|
|
3,734,346 |
|
|
|
3,696,998 |
|
|
|
3,624,606 |
|
|
|
3,582,773 |
|
|
|
3,567,624 |
|
|
|
3,565,964 |
|
|
|
3,542,264 |
|
|
|
3,541,303 |
|
|
|
3,528,831 |
|
|
|
3,506,542 |
|
|
|
3,502,395 |
|
|
|
3,502,238 |
|
|
|
3,475,131 |
|
|
|
3,436,269 |
|
|
|
3,389,941 |
|
|
|
3,369,346 |
|
|
|
3,363,441 |
|
|
|
3,323,412 |
|
|
|
3,323,270 |
|
|
|
3,322,552 |
|
|
|
3,309,214 |
|
|
|
3,277,936 |
|
|
|
3,269,764 |
|
|
|
3,255,171 |
|
|
|
3,243,651 |
|
|
|
3,221,531 |
|
|
|
3,205,107 |
|
|
|
3,203,867 |
|
|
|
3,176,554 |
|
|
|
3,167,971 |
|
|
|
3,165,951 |
|
|
|
3,148,872 |
|
|
|
3,120,197 |
|
|
|
3,098,930 |
|
|
|
3,043,037 |
|
|
|
3,037,087 |
|
|
|
3,027,210 |
|
|
|
3,001,414 |
|
|
|
KARIVA |
2,996,125 |
|
|
2,995,530 |
|
|
|
2,965,864 |
|
|
|
2,933,454 |
|
|
|
2,929,426 |
|
|
|
2,926,277 |
|
|
|
2,924,776 |
|
|
|
2,909,494 |
|
|
|
2,882,571 |
|
|
|
2,882,157 |
|
|
|
2,858,706 |
|
|
|
2,843,802 |
|
|
|
2,841,815 |
|
|
|
2,840,867 |
|
|
|
2,837,753 |
|
|
|
2,827,799 |
|
|
|
2,796,038 |
|
|
|
2,792,488 |
|
|
|
2,782,410 |
|
|
|
2,768,716 |
|
|
|
2,735,901 |
|
|
|
2,729,492 |
|
|
|
2,718,685 |
|
|
|
2,717,961 |
|
|
|
2,710,512 |
|
|
|
2,686,958 |
|
|
|
DOCUSATE SODIUM |
2,683,310 |
|
|
2,680,493 |
|
|
|
2,657,941 |
|
|
|
2,641,473 |
|
|
|
2,629,533 |
|
|
|
2,601,183 |
|
|
|
2,586,243 |
|
|
|
2,565,723 |
|
|
|
2,564,934 |
|
|
|
2,561,620 |
|
|
|
2,550,175 |
|
|
|
2,537,642 |
|
|
|
2,535,496 |
|
|
|
2,530,338 |
|
|
|
2,486,520 |
|
|
|
2,486,130 |
|
|
|
2,478,755 |
|
|
|
2,475,333 |
|
|
|
2,455,487 |
|
|
|
2,426,642 |
|
|
|
2,416,823 |
|
|
|
2,386,126 |
|
|
|
2,378,842 |
|
|
|
2,362,735 |
|
|
|
2,353,950 |
|
|
|
2,348,605 |
|
|
|
2,346,369 |
|
|
|
2,326,235 |
|
|
|
2,325,696 |
|
|
|
2,296,066 |
|
|
|
2,287,767 |
|
|
|
2,239,430 |
|
|
|
2,236,620 |
|
|
|
2,216,113 |
|
|
|
2,213,756 |
|
|
|
2,208,601 |
|
|
|
2,194,915 |
|
|
|
2,191,101 |
|
|
|
2,184,530 |
|
|
|
ASTELIN |
2,165,723 |
|
The iPod MP3 player and other shiny toys are tempting even to non-tech types, but beware of the new gizmos' hipness barrier.
Date published: 12/29/2004
Two identical iPods emerged from their gift-wrapped cubes on Christmas morning.
My sister and I had been very, very good all year, and the surprise iPods were our rewards.
Neither of us considers herself high-tech, but we're both solidly upper-middle-tech--not early adopters, but capable consumers of computers, DVD players, handheld organizers, cell phones and other gadgetry that didn't exist until we were well into adulthood.
One thing we noticed right away: The modern-art packaging and the look of the iPod itself implied that this was a product for those under 30 and hip, not those over 40 and spreading of hip.
Still, we thought, even if the target iPod consumer is more likely to download Green Day's "Boulevard of Broken Dreams" than load up my sister's beloved old-time banjo music, we'd work it out.
The day after Christmas, she sat down at her computer to start learning the mysteries of the MP3 player world.
Cold water in the face moment No. 1: The iPod flat rejected her perfectly good but old computer, running Windows 98. This new 'iPod wouldn't work with anything earlier than Windows 2000.
Cold water in the face moment No. 2: Her 11-year-old daughter had the only compatible computer in the house, a gift from a family friend who'd updated it with Windows XP. The kid quickly worked out a trade of computer time for occasional iPod listening privileges.
Cold water in the face moment No. 3: Once all the software was loaded, my sister had to register the iPod's serial number. This number is printed in teeny-tiny white type on a mirrored metal surface. It wasn't clear up close. It wasn't clear at arm's length. In fact, it wasn't clear until the 11-year-old with new-generation vision came into the room and read the digits and letters out loud to the aged parent.
That done, the parent soon had her iPod up and running, loaded with the music of the West Virginia mountains.
This she recounted to me on the morning after the morning after Christmas, coincidentally the very morning I'd set aside to get my iPod up and running.
Charge it up first, she advised me. And oh, by the way, it doesn't work with Windows 98. No problem, I thought; my computer, bought in 2001, runs Windows ME. Surely, getting the iPod to work with it is only a matter of downloading an update or two.
Cold water in the face moment No. 4: It wasn't. Hours later, after Web-site visits and a few 45-minute tech support calls to Microsoft, Apple and my computer's manufacturer, I was forced to accept the truth. You can't get there from here.
Windows ME works well for me, and I don't want to change until I'm forced to buy my next computer. So back will go my iPod in favor of a less exclusionary hard-drive MP3 player, a comparable Rio Carbon that thoughtfully does run with Windows ME (even Windows 98, for that matter).
I have it on very good authority that I will like this. It's recommended by a friend's tech-savvy 13-year-old son, who researched all possible options before laying out his own money for one.
Anyone who's ever broken a dish in Granny's china or watched one of their
favorite products disappear from store shelves knows the special frustration
of trying to replace them. It's as if the shopping universe has slammed its
doors in your face.
You're ready
and willing to pay for what you want, but no one can sell you what you need.
Well, almost
no one. While some things are irreplaceable, there are a number of steps you
can take before giving up the good fight. Whether it's the signature scent
you've been wearing for 10 years or the running shoes that provide just the
right bounce, the Internet has made it easier to find items that have gone
missing. Here's how to get started.
Check the source
In your panic,
you may forget the obvious, like starting with the product's original
manufacturer. It can help in a couple of ways: First, the maker can clear up
the question of whether the product is truly being discontinued or if it's a
local supply issue. And second, even if your old favorite is being phased
out, the manufacturers can often help you find inventory that's still
available, if temporarily, either in their own warehouses or in stores
across the country. Do a general Web search or use the
MSN Yellow Pages to contact the
manufacturer.
|
Don't let retirement |
Product
discontinuations are so common in the makeup industry, for example, that
many companies maintain Web pages listing products that are on the chopping
block. You can try Lancome's "Beauty Bye-Bye" page
here, Estee Lauder's "Farewell
Favorites"
here, and Bobbi Brown's "Bobbi's
Closet"
here. Clinique has a "Gone but not
Forgotten" telephone number, at (646) 602-7725, though the company says it
doesn't maintain inventory of discontinued products in its warehouse.
For items that
you've simply lost or broken among a set that's still being produced, many
manufacturers can sell the item individually. For instance, toy-and-game
maker Hasbro maintains a
Web page where you can order
replacement pieces for many of its games and toys. For the classic Monopoly,
a set of 12 hotels and 32 houses will cost $4; a replacement board is $5.
They also have a selection of Monopoly cards that generally cost $1 for a
partial set, including shipping and handling -- easily beating the cost of
an entire new game. (If you're buying more than one piece, though, keep in
mind you can find cheap games at Wal-Mart and other general discount
retailers; Monopoly sells online for about $10 plus shipping.)
Try the specialty replacement sites
If your
inquiry to the original manufacturer comes up empty, you may be able to find
what you're looking for from a specialty replacement site. Some general
sites, such as
DiscontinuedItem.com, try to connect
you with retailers who have what you're looking for.
Other sites
specialize in certain product categories. Here are a few to get you started:
Don't forget eBay
A general
search on
eBay with just the word "discontinued"
turns up more than 2,000 items. With eBay you're not just relying on formal
supply chains -- you're plowing the depths of your neighbor's basement, so
new products can come online at any time. Also, the seller may not include
the word "discontinued" in his listing, so simple product-name searches will
be your best bet.
As a last resort, have it made
This is
usually the most costly way to go, and it fits a fairly narrow array of
items. But if it's makeup or a replacement part for your bike, you could be
in luck.
|
For most kinds of
purchases, you can get valuable advice and comparisons on the
Internet. Ask a librarian or friends which Internet sites they
think are helpful, or you can use a search engine like Google or
Yahoo. Be aware that information you find is often biased. At
many websites, the only products or sellers listed are ones that
pay to advertise. Before buying anything on the Internet, check
several websites and make sure you deal with reputable dealers.
Airline Fares Compare low-cost carriers with major carriers that fly to your destination. Remember, the best fares may not be out of the airport closest to you. You may save by including a Saturday evening stay-over or by purchasing the ticket at least 14 days in advance. Ask which days of the week and times of the day have the lowest fare. Even if you are using a travel agent, check airline and Internet travel sites, and look for special deals. If you call, always ask for the lowest fare to your destination. Car Rental Since car rental rates can vary greatly, compare total price (including taxes and surcharge) and take advantage of any special offers and membership discounts. Rental car companies offer various insurance and waiver options. Check with your automobile insurance agent and credit card company in advance to avoid duplicating any coverage you may already have. New Cars You can save thousands of dollars over the lifetime of a car by selecting a model that combines a low purchase price with low depreciation, financing, insurance, gasoline, maintenance, and repair costs. Ask your local librarian for new car guides that contain this information. Having selected a model and options you are interested in, you can save hundreds of dollars by comparison shopping. Get price quotes from several dealers (over the phone or Internet) and let each know you are contacting the others. 8. Remember there is no "cooling off" period on new car sales. Once you have signed a contract, you are obligated to buy the car. Used Cars Before buying any used car: Compare the seller's asking price with the average retail price in a "bluebook” or other guide to car prices which can be found at many libraries, banks, and credit unions. Have a mechanic you trust check the car, especially if the car is sold "as is." Consider purchasing a used car from an individual you know and trust. They are more likely than other sellers to charge a lower price and point out any problems with the car. Auto Leasing Don't decide to lease a car just because the payments are lower than on a traditional auto loan. The leasing payments are lower because you don't actually own the car. Leasing a car is very complicated. When shopping, consider the price of the car (known as the capitalized cost), your trade-in allowance, any down payment, monthly payments, various fees (excess mileage, excess "wear and tear," end-of- lease), and the cost of buying the car at the end of the lease. A valuable source of information about auto leasing can be found in Keys to Vehicle Leasing: A Consumer Guide, which is published by the Federal Reserve Board and Federal Trade Commission. Gasoline You can save hundreds of dollars a year by comparing prices at different stations, pumping gas yourself, and using the lowest-octane called for in your owner's manual. You can save up to $100 a year on gas by keeping your engine tuned and your tires inflated to their proper pressure. Car Repairs Consumers lose billions of dollars each year on unneeded or poorly done car repairs. The most important step that you can take to save money on these repairs is to find a skilled, honest mechanic. Before you need repairs, look for a mechanic who: is certified and well established; has done good work for someone you know; and communicates well about repair options and costs.
Auto Insurance You can save several hundred dollars a year by purchasing auto insurance from a licensed, low-price insurer. Call your state insurance department for a publication showing typical prices charged by different companies. Then call at least four of the lowest-priced, licensed insurers to learn what they would charge you for the same coverage. Talk to your agent or insurer about raising your deductibles on collision and comprehensive coverage to at least $500 or, if you have an old car, dropping this coverage altogether. This can save you hundreds of dollars on insurance premiums. Make certain that your new policy is in effect before dropping your old one. Homeowner/Renter Insurance You can save several hundred dollars a year on homeowner insurance and up to $50 a year on renter insurance by purchasing insurance from a low-price, licensed insurer. Ask your state insurance department for a publication showing typical prices charged by different licensed companies. Then call at least four of the lowest priced insurers to learn what they would charge you. If such a publication is not available, it is even more important to call at least four insurers for price quotes. Make certain you purchase enough coverage to replace the house and its contents. "Replacement" on the house means rebuilding to its current condition. Make certain your new policy is in effect before dropping your old one. Life Insurance If you want insurance protection only, and not a savings and investment product, buy a term life insurance policy. If you want to buy a whole life, universal life, or other cash value policy, plan to hold it for at least 15 years. Canceling these policies after only a few years can more than double your life insurance costs. Check the National Association of Insurance Commissioners website (www.naic.org/cis ) or your local library for information on the financial soundness of insurance companies.
Checking Accounts and Debit Cards You can save more than $100 a year in fees by selecting a free checking account or one with no minimum balance requirement. Request a complete list of fees that are charged on these accounts, including ATM and debit card fees. See if you can get free or lower cost checking through direct deposit or agreeing to ATM only use. Be aware of charges for using an ATM not associated with your financial institution. Savings Products Before opening a savings account, find out whether the account is insured by the federal government (FDIC for banks or NCUA for credit unions). Financial institutions offer a number of products, such as mutual funds and annuities, which are not insured. Once you select a type of savings account, use the telephone, newspaper, and Internet to compare rates and fees offered by different financial institutions-including those outside your city. These rates can vary a lot and, over time, can significantly affect interest earnings. To earn the highest return on savings (annual percentage yield) with little or no risk, consider certificates of deposit (CDs) or U.S. Savings Bonds (Series I or EE). Credit Cards To avoid late payment fees and possible interest rate increases on your credit cards, make sure you send in your payment a week to ten days before the statement due date. Late payments on one card can increase fees and interest rates on other cards. You can avoid interest charges, which may be considerable, by paying off your entire bill each month. If you are unable to pay off a large balance, pay as much as you can. Try to shift the remaining balance to a credit card with a lower annual percentage rate (APR). You can find listings of credit card plans, rates, and terms on the Internet, in personal finance magazines, and in newspapers. Be aware that credit cards with rebates, cash back, travel awards, or other perks may carry higher rates or fees. Auto Loans To save as much as several thousand dollars in finance charges, pay for the car in cash or make a large down payment. Always get the shortest term loan possible as this will lower your interest rate. Make certain to get a rate quote (or pre-approved loan) from your bank or credit union before seeking dealer financing. You can save as much as $1000 in finance charges by shopping for the cheapest loan. Make certain to consider the dollar difference between low-rate financing and a lower sale price. Remember that getting zero or low-rate financing from a dealer may prevent you from getting the rebate. First Mortgage Loans Although your monthly payment may be higher, you can save tens of thousands of dollars in interest charges by shopping for the shortest-term mortgage you can afford. For each $100,000 you borrow at a 7% annual percentage rate (APR), for example, you will pay over $75,000 less in interest on a 15-year fixed rate mortgage than you would on a 30-year fixed rate mortgage. You can save thousands of dollars in interest charges by shopping for the lowest-rate mortgage with the fewest points. On a 15-year $100,000 fixed-rate mortgage, just lowering the APR from 7% to 6.5% can save you more than $5,000 in interest charges over the life of the loan, and paying two points instead of three would save you an additional $1,000. Check the Internet or your local newspaper for mortgage rate surveys, then call several lenders for information about their rates (APRs), points, and fees. If you choose a mortgage broker, make certain to compare their offers with those of direct lenders. Be aware that the interest rate on most adjustable rate mortgages (ARMs) can vary a great deal over the lifetime of the loan. An increase of several percentage points might raise payments by hundreds of dollars a month, so ask the lender what the highest possible monthly payment might be. Mortgage Refinancing Consider refinancing your mortgage if you can get a rate that is lower than your existing mortgage rate and plan to keep the new mortgage for at least several years. Calculate precisely how much your new mortgage (including points, fees and closing costs) will cost and whether, in the long run, it will cost less than your current mortgage. Home Equity Loans Be cautious in taking out home equity loans. The loans reduce or may even eliminate the equity that you have built up in your home. (Equity is the cash you would have if you sold your house and paid off your mortgage loans.) If you are unable to make payments on home equity loans, you could lose your home. Compare home equity loans offered by at least four reputable lending institutions. Consider the interest rate on the loan and the annual percentage rate (APR), which includes other costs, such as origination fees, discount points, mortgage insurance, and other fees. Ask if the rate changes, and if so, how it is calculated and how frequently, as this will affect the amount of your monthly payments.
Home Purchase You can often negotiate a lower sale price by employing a buyer broker who works for you, not the seller. If the buyer broker or the broker's firm also lists properties, there may be a conflict of interest, so ask them to tell you if they are showing you a property that they have listed. Do not purchase any house until it has been examined by a home inspector that you selected. Renting a Place to Live Do not limit your rental housing search to classified ads or referrals from friends and acquaintances. Select buildings where you would like to live and contact their building manager or owner to see if anything is available. Remember that signing a lease probably obligates you to make all monthly payments for the term of the agreement. Home Improvement Home repairs often cost thousands of dollars and are the subject of frequent complaints. Select from among several well established, licensed contractors who have submitted written, fixed-price bids for the work. Do not sign any contract that requires full payment before satisfactory completion of the work. Major Appliances Consult Consumer Reports, available in most public libraries, for information about specific appliance brands and models and how to evaluate them, including energy use. There are often great price and quality differences. Look for the yellow Energy Guide label on products, and especially for products that have earned the government’s ENERGY STAR, which can save up to 50% in energy use. Once you've selected a specific brand and model, check the Internet or yellow pages to learn what stores carry the brand. Call at least four of these stores to compare prices and ask if that's the lowest price they can offer you. This comparison shopping can save you as much as $100 or more.
Electricity To save as much as hundreds of dollars a year on electricity, make certain that any new appliances you purchase, especially air conditioners and furnaces, are energy-efficient. Information on the energy efficiency of major appliances is found on Energy Guide Labels required by federal law. Enrolling in load management programs and off-hour rate programs offered by your electric utility may save you up to $100 a year in electricity costs. Call your electric utility for information about these cost-saving programs. Heating and Cooling A
home energy audit can identify ways to save up to hundreds of
dollars a year on home heating (and air conditioning). Ask your
electric or gas utility if they audit homes for free or for a
reasonable charge. If they do not, ask them to refer you to a
qualified professional. Telephone Service Once a year, review your phone bills for the previous three months to see what local, local toll, long distance, and international calls you normally make. Call several phone companies which provide service in your area (including wireless and cable), to find the cheapest calling plan that meets your needs. Consider a bundled package that offers local, local toll and long distance, and possibly other services, if you heavily use all the services in the bundle. Check your phone bill to see if you have optional calling features or additional services, such as inside wire maintenance, that you don't need. Each option you drop could save you $40 or more each year. If you make very few toll or long distance calls, avoid calling plans with monthly fees or minimums. Or consider disconnecting the service altogether and use dial around services such as 10-10 numbers or prepaid phone cards for your calls. When shopping for dial around service, look for fees, call minimum, and per minute rates. Treat prepaid cards as cash and find out if there is an expiration date. If you use a cell phone, make sure your calling plan matches the pattern of calls you typically make. Understand peak calling periods, area coverage, roaming, and termination charges. Contracts offered by most carriers will provide you with a trial period of 14 days or more. Use that time to make sure the service provides coverage in all the places you will be using the phone (home, work etc.). Prepaid wireless plans tend to have higher per minute rates and fees but may be a better option if you use the phone only occasionally. Before making calls when away from home, compare per minute rates and surcharges for cell phones, prepaid phone cards, and calling card plans to find how to save the most money. Dial your long distance calls directly. Using an operator to place the call can cost you up to $10 extra. To save money on information calls, look the number up on the Internet, or in the directory.
Food Purchased at Markets You can save hundreds of dollars a year by shopping at lower-priced food stores. Convenience stores often charge the highest price. You will spend less on food if you shop with a list, take advantage of sales, and purchase basic ingredients, rather than pre-packaged components or ready-made items. You can save hundreds of dollars a year by comparing price-per-ounce or other unit prices on shelf labels. Stock up on those items with low per-unit costs. Prescription Drugs Since brand name drugs are usually much more expensive than their generic equivalents, ask your physician and pharmacist if a less expensive generic or an over the counter alternative is available. Since pharmacies may charge widely different prices for the same medicine, call several. When taking a drug for a long time, also consider calling mail-order pharmacies, which often charge lower prices. Funeral Arrangements Plan ahead, making your wishes known about your funeral, memorial, or burial arrangements in writing to save your family or estate unnecessary expense. For information about the least costly options, which may save you several thousand dollars, contact a local Funeral Consumer Alliance or memorial society, which are usually listed in the Yellow Pages under funeral services.
Before selecting a funeral home, call several and ask for prices of
specific goods and services, or visit them to obtain an itemized
price list. You are entitled to this information by law. The
Consumer Literacy Consortium is a working group of representatives
from federal and state government agencies, consumer groups,
business organizations, and educational institutions that seek to
develop and publicize money-saving consumer tips. Membership in the
Consumer Literacy Consortium does not imply endorsement of all its
messages or the products and services of other members.
Federal Citizen Information Center For an online version of this brochure with links to product-related sites with additional information, go to www.66ways.org |